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Incident Response

Incident Response

Prepare for, respond to, and recover from cyber incidents in industrial environments

Cyber-attacks targeting industrial organizations, including a recent spike in ransomware, have the potential to severely disrupt operations and can pose real safety risks if not swiftly mitigated. The Dragos Incident Response (IR) Service helps organizations prepare for, respond to, and recover from cyber incidents in industrial environments. Our team of experienced incident responders–backed by Dragos’ ICS threat intelligence and the industrial-specific focus of the Dragos Platform–offers both rapid response availability and retainers to help security personnel resolve crisis situations as quickly as possible. 



  • Rapid onsite and offsite incident response support 
  • Experienced team of responders backed by advanced threat hunting & detection technology delivered by the Dragos Platform 

  • Create effective IR strategies across your business units based on Dragos expert assistance
  • Understand industrial adversaries based on in-depth ICS threat intelligence and frontline expertise
  • Apply retainer hours to other proactive professional services

  • Tailored incident response strategy to quickly mitigate incidents 
  • Best-practice response guidance based on our team’s experience responding to hundreds of industrial cyber incidents

  • Strategic recommendations to strengthen security posture 
  • Detailed analysis of incident response measures 
  • Root cause analysis to learn from & prevent future incidents 

Lessons Learned from the Front Lines

86% of Dragos services customers had limited to no visibility into their ICS environment.
Source: 2021 Year in Review
year in review summary featured image

Incident Response Options

400160120Rapid Response
Annual Hours400+160-399120–159As Accrued
Hourly Discount35%31%27%N/A
24/7 Hotline
Contact Established Within8 Hours8 Hours8 HoursBest Effort
Enroute Within48 Hours48 Hours48 HoursBest Effort
Optional Readiness Assessment*N/A
Proactive Prep & PlanningN/A
Post-Engagement Reports
*Included in the onboarding fee

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