OT Incident Response Services
Dragos provides 24/7 OT incident response through our Rapid Response Retainer, delivering immediate access to industrial cybersecurity experts.
From initial breach detection to full operational recovery, Dragos provides complete incident lifecycle support specifically designed for industrial environments and critical and industrial infrastructure protection.
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What’s been helpful with Dragos is not just the technology, but the expertise that they bring to the table. Koch can now identify ICS/OT threats, rapidly pinpoint malicious behavior on their ICS/OT networks, provide an in-depth context of alerts, and reduce false positive alerts for complete threat detection.
Gabe Green, CISO Koch Industries -
We were initially focused on anomaly detection software and originally thought that we would benefit from the ability to see and react to alerts. But we quickly realized that the majority of those solutions just weren’t as mature as we needed. This awareness led us to consider OT visibility platforms in general, and the conversation pretty much started and stopped with Dragos.
CISO, Electric and Water Utility
While traditional cybersecurity firms focus on IT environments, Dragos exclusively specializes in operational technology. Our experts understand industrial protocols, safety systems, and the unique operational constraints of critical infrastructure.
OT environments require specialized knowledge of industrial protocols, OT systems, and operational constraints. Dragos experts understand these unique requirements and provide response strategies that prioritize operational continuity and safety.
Rapid Response Retainer customers with the Dragos Platform receive first contact within 1 hour, analysis starts within 2-4 hours, and onsite response within 48 hours. Pre-established agreements eliminate contractual delays.
Yes, flexible retainer hours can be used for proactive security services including architecture reviews, penetration testing, tabletop exercises, and other Dragos professional services to strengthen your OT security posture.
While not required, the Dragos Platform is strongly recommended. Platform customers receive priority SLA-backed response times and enable more effective forensic analysis using continuous OT network visibility and historical data.